Hot Tub Water Leak to Filters level – Wave Global

Issue

Water appears to be leaking only around the filter area, causing the water level to drop and the system to stop operating.

Possible Causes

Loose filter connections
Improperly tightened filter inlets
Slight gaps allowing water to escape

What You’ll Need

Black wrench tool (included in the grey accessory bag)

Step-by-Step Instructions

Turn off the spa
- Ensure the unit is powered off before performing any checks.
Locate the filters
- Identify both the main filters and the smaller outlet where heat is produced.
Remove the filters
- Carefully unscrew and remove each filter.
Check tightness
- Using the black wrench tool, securely tighten:
  - All filter fittings
  - The smaller outlet connection
⚠️ Important: Hand-tight (finger-tight) is not sufficient. Even a small gap can cause leaks.
Inspect for gaps or misalignment
- Ensure filters are seated correctly and evenly.
Reassemble and test
- Reinstall all components, refill if needed, and restart the spa.

Why This Matters

If there is even a slight gap:

Water can leak out
The water level may drop below the filter
The system may automatically stop working

Still Having Issues?

If the problem continues after completing these steps, please contact support with details of what you’ve checked so far. We’ll be happy to help further.

Response Template for AI Chatbot Use:

“Thanks for reaching out! If water is only leaking around the filters, it’s usually due to a loose connection. Please use the black wrench tool from your grey bag to remove and firmly tighten all filters and the smaller outlet (not just finger-tight). Even a small gap can cause leaks and stop the spa. Let me know how you get on—I’m here to help!”