Connecting to the app

Thanks for getting in touch and I'm so sorry to hear this!

Please could you double-check the below for me?:

Make sure the Wi-Fi signal is strong near the spa controller. You can test this using your phone next to the unit, and demonstrate you have strong wifi connectivity. 

Ensure your 2.4GHz and 5GHz networks have different names (SSIDs).

If you're using Android, try clearing the app's cache.

If the Android version isn’t working, try pairing the spa using the iOS version of the app instead.

Please confirm that you're using the latest version of the app too :)